Frequently Asked Questions

AmberLetters is a guided document organizer that helps you record everything your family will need when you're gone — financial accounts, property, wishes, and personal letters — all in one secure place. When you're finished, you can generate a beautifully formatted PDF to share with loved ones or your estate attorney.

Anyone who wants to be prepared and spare their family unnecessary stress. Most people who use AmberLetters are adults with a spouse, children, or property — but it's valuable at any age. The sooner you start, the more complete your document becomes.

No. AmberLetters is a personal organization and communication tool — not a legal document. It does not replace a will, trust, or power of attorney. Think of it as the companion document that lives alongside your legal paperwork: the one that tells your family where everything is, what you wanted, and what you want them to know.

A will is a legal instrument that distributes your assets after death. AmberLetters is the human side of that process — account numbers, passwords, wishes for your memorial service, and personal letters to the people you love. Many attorneys recommend keeping exactly this kind of companion document alongside a will. AmberLetters makes it easy to create one.

Yes. Your document is private to you — no one else can view it. We don't sell your data, share it with third parties, or use it for advertising. Your information is encrypted in transit and stored securely. You control who receives the final PDF.

Only you, until you choose to share it. When you generate your PDF, you download it directly to your device. You decide who gets a copy — whether that's a family member, your attorney, or a trusted friend you've designated as your Document Co-Keeper.

You work through ten guided chapters — covering everything from your identity and finances to your wishes and personal letters. Each chapter saves when you click Save, and you can return anytime. When you're ready, generate a PDF in either a warm Keepsake style or a clean Attorney format. You can update and regenerate as many times as you like.

Not at all. Your progress saves as you go. You can fill in one chapter today, come back to another next week, and revisit it anytime your circumstances change — a new account, a new property, a letter you want to add. Most people build their document over several sessions.

The ten chapters are: About You (identity & biography), Your People (family & contacts), Your Money (accounts & debts), Your Property (real estate, vehicles & inventory), Your Digital Life (online accounts & digital wishes), Your Wishes (funeral, medical directives & final requests), Your Keepsakes (who gets what), Your Letters (personal farewell letters), Final Reveals (hidden info & surprises), and Notes for Your Attorney. Together they cover everything a family or estate attorney would need.

You can choose between two styles. The Keepsake format uses warm amber tones and elegant serif typography — a document your family will treasure. The Attorney format is clean, black-and-white, and structured for legal or financial professionals, with a table of contents and labeled sections.

Essential ($19) — full access to all ten guided chapters, Keepsake and Attorney PDF styles, personal letters to loved ones, and a typed account directory for your digital life.

Complete ($35) — everything in Essential, plus an extended property inventory with item-by-item detail, appraisal fields, provenance and condition tracking, and photo upload per item — ideal if you have significant property to document.

Heirloom ($89) — everything in Complete, plus a beautiful physical organizer box for your records, certificates, and photos; your printed document; Through the Years keepsake journal; a Keepsake Interview Book — all shipped to your door.

You can create an account and explore the document chapters before purchasing. Generating and downloading your PDF requires a paid plan. Unpaid accounts can generate a watermarked preview to see what the finished document looks like.

Yes. Your saved chapter data carries over when you upgrade — nothing is lost. You simply gain access to the additional features of the higher plan.

No. AmberLetters is a one-time purchase. You pay once and your document is yours to update, regenerate, and download as many times as you like.

The Heirloom tier includes a beautifully designed document organizer box along with Through the Years — a Keepsake Interview Book. The box is designed to hold your printed AmberLetters document, certificates, photos, and meaningful papers in one place. It ships with your printed document already inside. A thoughtful keepsake for yourself — or a meaningful gift for someone you love.

Orders are typically fulfilled and shipped within 5–7 business days. You'll receive a notification once your order is on its way.

AmberLetters works in any modern web browser on desktop, tablet, or mobile. Your document is stored securely in the cloud and accessible from any device you log in to.

Yes — after generating your PDF, you can print it at home, at a print shop, or upload it to a print-on-demand service. If you'd prefer we handle the printing and binding for you, contact us through the site and we can arrange it.